Questions fréquentes - Libert'ski les Orres

Find below answers to the most frequently asked questions regarding membership, ordering, and use of the Liber’tski Pass at Les Orres.

Liber’T Ski Pass:

❄️ How does the Liber’T Ski Pass work (what are its benefits)?

The Liber’T Ski Pass operates similarly to a motorway toll badge. It is a smart card that allows you to ski without going through the ticket offices, thus saving valuable time on the slopes. Once your card is in your pocket, simply pass through the gates and enjoy your day on the mountain. You will be charged weekly for each day skied, directly from your bank account.
The Liber’T Ski Pass provides access to numerous benefits and discounts depending on the day and period, available exclusively to cardholders. All the advantages of the Pass can be found here.

❄️ Is the Liber’T Ski Pass valid in other resorts?

No, unlike certain multi-resort passes, the Liber’T Ski Pass is specific to Les Orres resort. It can therefore only be used within the Les Orres ski area and is strictly personal.

❄️ Where should I keep my Pass when using the ski lifts?

Your Liber’T Ski Pass must be kept in a closed pocket on the left-hand side, as the detectors at the ski lift entrances are positioned on your left.
Additional advice: avoid piercing the card, as this would damage the chip. Do not place metallic or magnetic objects (such as a mobile phone, bank card, or coins) in the same pocket, as this can interfere with the card’s detection.

❄️ What is the validity period of my Liber’T Ski subscription?

Whether for a new subscription or a renewal, your pass is valid for the entire winter season 2025–2026, from 6 December 2025 to 10 April 2026. However, new subscriptions may only be completed until 31 December 2025. Renewals remain available after this date.

❄️ How does the referral system work if I wish to refer a friend?

Referring your friends and relatives is very simple: log into your personal account under the “Referral” section, then enter your friends’ names, surnames, and email addresses. They will receive an email containing a promotional code inviting them to become new Liber’T Ski Pass members. You may send as many promotional codes as you wish as a sponsor.
Each referral generates a €10 credit for both the sponsor and the referred person, for each code generated (one code per membership). This credit applies only if the referred person enters the referral code when purchasing their Liber’T Ski Pass during the current season. For detailed information about each step, please follow this link.
The referral system is valid until 31 December 2025. The credit will be applied during the next ski outing. If no outing takes place, the credit will expire at the end of the 2025–2026 season.

Liber’T Ski Personal Account:

❄️ How can I access my personal Liber’T Ski account?

Simply click on this link: Access my Liber’T Ski account and enter your username and password to access your personal information.

❄️ How do I renew my Liber’T Ski Pass?

Were you a Liber’T Ski Pass holder during the previous season? To renew your subscription, go to the home page of our website, click on the “Sign in / Renew Membership” button, and follow the instructions through to the validation of your basket and payment. You may also log directly into your Liber’T Ski account, click on “Renew”, and follow the same procedure.

❄️ How can I track my Liber’T Ski usage?

The “ski usage tracking” feature is reserved for Liber’T Ski Pass holders and is accessible via your account. It enables you to monitor in real time how many ski days you have used. Log in to your Liber’T Ski account and access the dedicated section. Based on your consumption statement (in ski days), you will be invoiced and charged the corresponding amount each Tuesday.

❄️ I have changed my bank: how can I update my banking details?

Log in to your online customer account by entering your username and password. Then click on the “My Payment Details” tab, where you can update your banking information.